Helpdesk

We recently partnered with Probado to provide a conferencing system for our new office space. From the initial enquiry they offered a range of options, and demonstrated the individual equipment capabilities available for our needs. Probado’s technicians were courteous, and available to complete the installation along with providing a brief training session.

Their guidance has strengthened our platforms, improved security, and ensured our systems are safe, resilient, and future-ready. We have greatly benefited from Probado’s thoughtful, proactive approach and their genuine understanding of how to support charities like Intact to grow with confidence.

Probado IT has been an invaluable partner for Pearson Funeral Service over the years. They understand the unique needs of our business, where empathy and reliability are paramount. Their commitment to service excellence and understanding of our needs make them an indispensable part of our operations.

Probado has been our trusted IT service desk partner for several years, providing the expert management and technical reassurance we need to focus entirely on delivering excellence for our own clients. Their team was instrumental in our evolution, effortlessly guiding us through the complex transition from a traditional office-based model to a fully remote business.

Probado has looked after us for over nine years now, and they’ve been brilliant. Gordon and the team are friendly, flexible and genuinely supportive. They’re very straight forward and always explain things in a way that makes sense.

As a rapidly growing business, Probado have been a great partner to help us keep our IT in step with our commercial needs. I’ve found the whole team to be a pleasure to work with and responsive to our needs, and flexible when we’ve needed something new that requires additional planning and implementation.

Their customer focus and exploration to understand what you really need from an ‘IT’ offer is second to none, I fully recommend them as people to speak with as they support you to fully understand what you want product/services to do. They are completely ethical in the approach they take and have a human connection in developing equal relationships with the ‘customer’.

As a small arts charity, outsourcing our IT to a local company who understood our needs was essential. We’ve gone through various upgrades with the Probado team over the years and we know the team are always at the end of the phone if things crop up.

Over the years, they have guided us through several significant changes, including helping us make the right decisions around improved Wi‑Fi connectivity and modernising key systems. Their team is responsive, knowledgeable, and genuinely committed to helping us succeed. Probado doesn’t just provide IT support – they provide confidence, stability, and partnership.

Whether the brief has been related to Server rebuilds or reacting to cyber-attacks Probado have been at the forefront of our support. As I.T evolves so does Probado in ensuring our systems run smoothly and efficiently giving me the confidence that whatever the future holds them will be on top of it.

I have worked with Probado for many years and value their professionalism and attention to detail. They look after our IT systems and provide a level of service second to none. They have provided advice and assistance on the technical side prior to any IT projects being implemented and offer options and solutions where they can.

Probado took over our IT service requirements efficiently and effectively. They were and are a pleasure to deal with, their customer service is exemplary; nothing is too much trouble. Their services are competitively priced, and they work closely with us to ensure adaptability in a rapidly changing sector.

Probado’s customer service stands out for being consistently available, collaborative, and genuinely supportive. Their team is always on hand to assist, responding quickly and proactively whenever support is needed. They approach every interaction with a friendly and approachable attitude, making communication easy and productive.